Sue Jones ]


 

Fall 2013

BMGT 1344.304
Negotiations and Conflict Management

Instructor: Sue Jones
Office: 
SH 209
Phone:
  432-335-6454
E-mail: sjones@odessa.edu
Office Hours

Book may be purchased at the Odessa College Bookstore or from an online book seller.

Course Description
Online Syllabus
It is the student's responsibility to check the online syllabus for updates.

Class Time: MW 10:00 - 11:20 am
Class Room: SH - 210-2

Required Text

Title: Conflict Survival Kit, Tools for Resolving Conflict at Work, 2nd Edition
 
ISBN:
9780132741057

Author: Daniel B. Griffith and Cliff Goodwin.
Publisher:  Prentice Hall
 


Semester Schedule - Tentative
 

WEEK OF

TOPIC

Assignment

Done

Week 1

8-26

Introductions/Course Overview
Chapter 1 – The Nature of Conflict

Read Chapters 1 & 2

Classroom Activity

 

 Week 2

9-3

Chapter 2 – Preventing Conflict

Classroom Activity
Read Chapter 3

Week 3

9-9

Chapter 3 – Approached to Conflict

Power Point

Group Assignment

Week 4

9-16


Chapter 4 – Working Toward Collaboration

Group Presentations

Week 5

9-23

Chapter 5: The Three Channels of Communication

Groups

Week 6

9-30/10-2

Chapter 6 – Listening to Resolve Conflict and Building Lasting Relationships

Chapter 7 – The Communication Continua

Presentations
Quiz - Chapters 5, 6, 7

Week 7

10-7

Chapter 8 – Are You Capable?

Chapter 9 – Opening the Doors to Conflict Resolution

 

Week 8

10-14

Chapter 10 – The Building Blocks of Collaboration

Group Assignment
Chpts 11,12, 14, 15

Week 9

10-21

Chapter 11 Integrative Negotiation
Chapter 12 – Overcoming Barriers to Integrative Negotiation

 

Week 10

10-28

Chapter 13 – Mediating Conflicts Between Parties

 

Week 11

11-4

Chapter 15 – Handling Conflicts Requiring Direct Conflict
 

Presentations

Week 12

11-11

Chapter 14 – Decision-Making Choices for the Manager

Chapter 16 – Special Situations

 

Week 13

11-18

Conclusion
Semester Review

Quiz

Week 14

 

11-25

Thanksgiving Holiday  No Class

Week 15

 

12-2

Final Exam Movie - New In Town 

Essay Questions

Week 16

12-9

Final Exam Due

 

 

Holidays: September 2, 2013 – Labor Day (College Closed)
November 27-30, 2013 – Thanksgiving  (College Closed)
Last Day to Drop:  November 12,  2013
Last Class Day:  December 6, 2013

Graduation December 14, 2013

 

Course Description:

Theories which aid in the diagnosis of interpersonal and intergroup conflict. The role of manager as negotiator, intermediary, and problem-solver. End of- course outcomes: recognize non-verbal aspects and overall communication skills in negotiations and conflict resolution; recognize power in negotiations; identify strategies in group negotiations; demonstrate strategy and tactics in personal preparation for negotiations; assess interpersonal styles and characteristics of negotiation and conflict resolution. (ICOs 1, 2, 4, 5, 6). 

Required Text: Conflict Survival Kit: Tools for Resolving Conflict at Work, 2/E. Griffith and Goodwin. Pearson Higher Education. 9780132741057 

Description of Institutional Core Objectives (ICO’s)

Given the rapid evolution of necessary knowledge and skills and the need to take into account global, national, state, and local cultures, the core curriculum must ensure that students will develop the essential knowledge and skills they need to be successful in college, in a career, in their communities, and in life. Therefore, with the assistance of the Undergraduate Education Advisory Committee, the Coordinating Board has approved guidelines for a core curriculum for all undergraduate students in Texas. 

Through the application and assessment of objectives within the institution’s core curriculum, students will gain a foundation of knowledge of human cultures and the physical and natural world; develop principles of personal and social responsibility for living in a diverse world; and advance intellectual and practical skills that are essential for all learning. Appropriate Odessa College faculty periodically evaluates all of the courses listed in the descriptions on the following pages of this catalog and keys them to Odessa College’s Institutional Core Objectives (ICOs), as defined by the Texas Higher Education Coordinating Board (THECB). (Source: Odessa College Catalog of Courses 2012-2013, page 73)  

Odessa College’s Institutional Core Objectives (ICOs):

1) Critical Thinking Skills - to include creative thinking, innovation, inquiry, and analysis, evaluation and synthesis of information

2) Communication Skills - to include effective development, interpretation and expression of ideas through written, oral and visual communication

3) Empirical and Quantitative Skills - to include the manipulation and analysis of numerical data or observable facts resulting in informed conclusions

4) Teamwork - to include the ability to consider different points of view and to work effectively with others to support a shared purpose or goal

5) Personal Responsibility - to include the ability to connect choices, actions and consequences to ethical decision-making

6) Social Responsibility - to include intercultural competence, knowledge of civic responsibility, and the ability to engage effectively in regional, national, and global communities 

Learning Outcomes for BMGT 1344 (Source: Odessa College Catalog of Courses) 

Learning Outcome

ICO

Recognize non-verbal aspects and overall communication skills in negotiations and conflict resolution

Communication Skills - to include effective development, interpretation and expression of ideas through written, oral and visual communication

Recognize power in negotiations

Personal Responsibility - to include the ability to connect choices, actions and consequences to ethical decision-making

Identify strategies in group negotiations

Teamwork - to include the ability to consider different points of view and to work effectively with others to support a shared purpose or goal

Demonstrate strategy and tactics in personal preparation for negotiations

Critical Thinking Skills - to include creative thinking, innovation, inquiry, and analysis, evaluation and synthesis of information

Assess interpersonal styles and characteristics of negotiation and conflict resolution

Social Responsibility - to include intercultural competence, knowledge of civic responsibility, and the ability to engage effectively in regional, national, and global

 Odessa College Policies

 Academic Policies
Note that the OC Student Handbook states (page 32) that “[i]n cases of academic dishonesty, the instructor has the authority to impose appropriate scholastic penalties. Complaints or appeals of disciplinary sanctions may be filed in accordance with the college due process procedure. Copies of the college due process procedure are available in the office of The Director of Student Life (CC104).”
For more information on your rights and responsibilities as a student at Odessa College, please refer to the following:
The 411 of OC: Student Handbook 2012-2013; Student Rights & Responsibilities http://www.odessa.edu/dept/studenthandbook/handbook.pdf    

Scholastic Dishonesty
Scholastic dishonesty shall constitute a violation of these rules and regulations and is punishable as prescribed by board policies. Scholastic dishonesty shall include, but not be limited to, cheating on a test, plagiarism and collusion.

"Cheating on a test" shall include:

• Copying from another student's test paper

• Using test materials not authorized by the person administering the test.

• Collaborating with or seeking aid from another student during a test without permission from the test administrator.

• Knowingly using, buying, selling, stealing or soliciting, in whole or in part, the contents of an unadministered test.

• The unauthorized transporting or removal, in whole or in part, of the contents of the unadministered test.

• Substituting for another student, or permitting another student to substitute for one's self, to take a test.

• Bribing another person to obtain an unadministered test or information about an unadministered test.

• "Plagiarism" shall be defined as the appropriating, buying, receiving as a gift, or obtaining by any means another's work and the unacknowledged submission or incorporation of it in one's own written work.

• "Collusion" shall be defined as the unauthorized collaboration with another person in preparing written work for fulfillment of course requirements. (Source: Odessa College Student Handbook 2012-2013, page 29-30) 

Special Populations/Disability Services/Learning Assistance

Odessa College complies with Section 504 of the Vocational Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990. If you have any special needs or issues pertaining to your access to and participation in this or any other class at Odessa College, please feel free to contact me to discuss your concerns. You may also call the Office of Disability services at 432-335-6861 to request assistance and accommodations.

Odessa College affirms that it will provide access to  programs, services and activities to qualified individuals with known disabilities as required by Section 504 of the Rehabilitation Act of 1973 and Title II of the Americans with Disabilities Act of 1990 (ADA), unless doing so poses an undue hardship or fundamentally alters the nature of the program or activity Disabilities may include hearing, mobility or visual impairments as well as hidden disabilities such as chronic medical conditions  (arthritis, cancer, diabetes, heart disease, kidney disorders, lupus, seizure disorders, etc.), learning disabilities or psychiatric or emotional disabilities. A student who comes to Odessa College with diagnosed disabilities which may interfere with learning may receive accommodations when the student requests them and submits proper documentation of the diagnosis. A Request for Accommodations form and guidelines for beginning the request process are available in the OC Help Center or on the Odessa College web site at  www.odessa.edu/dept/counseling/disabilities.htm. The college strives to provide a complete and appropriate range of services for students with disabilities such as assistance with testing, registration, information on adaptive and assistive equipment, tutoring, assistance with access and accommodations for the classroom where appropriate. For information regarding services, students with disabilities should contact the Office of Disability Services in the OC Help Center located in Room 204 of the Student Union Building or call 432-335-6433. (Source: Odessa College Catalog of Courses 2012-2013, page 52) 

Dropping a Course or Withdrawing from College
Students wishing to drop a non-developmental course may do so online using WebAdvisor, at the Wrangler Express, or Registrar’s Office. A student wishing to drop a developmental course or withdraw from college should obtain a drop or withdrawal form from the Wrangler Express or the Registrar’s Office. Students are encouraged to consult with instructors prior to dropping a class. Students may not completely withdraw from the college by use of the Web. Students must drop a class or withdraw from college before the official withdrawal date stated in the class schedule. Students who are part of the Armed Forces Reserves may withdraw with a full refund if the withdrawal is due to their being ordered into active duty. A copy of the student’s orders must be presented to the Registrar’s Office at the time of the withdrawal. For details, please contact the Office of the Registrar. No longer attending class does not automatically constitute withdrawal from that class, nor does a student’s notification to an instructor that the student wishes to be dropped. Failure of a student to complete the drop/withdrawal process will result in a grade of “F.” (Source: Odessa College Catalog of Courses 2012-2013, page 36) 

Learning Resource Center (LRC; Library)
The Library, known as the Learning Resources Center, provides research assistance via the LRC's catalog (print books, videos, e-books) and databases (journal and magazine articles). Research guides covering specific subject areas, tutorials, and the "Ask a Librarian" service provide additional help.

Student Success Center (SCC)

Located in the LRC, the Student Success Center (SSC) provides assistance to students in meeting their academic and career goals. We strive to provide new and updated resources and services at no charge to OC students. Academic support services include tutoring, study skills training, workshops, and the mentoring program. Tutoring is available for a variety of subjects including college mathematics, English, government, history, speech, chemistry, biology, and all developmental coursework. Appointments are preferred, but walk-ins will be served as soon as possible. Smarthinking online tutoring is also available. All computers in the center have Internet access, Microsoft Office, and software resources to assist OC students in improving their reading, writing and mathematical skills. The center also offers special assistance to students preparing for the THEA/COMPASS test. Computer lab assistants are available to assist students with student email, Blackboard, OC portal, Course Compass and more. For more information or to make an appointment, please call 432-335-6673 or visit www.odessa.edu/dept/ssc/ (Source: Odessa College Catalog of Courses 2012-2013, page 54)

Student Evaluation of Instruction:  The SEI process for face-to-face and online courses is scheduled for November 18 – 22, 2013. 

Design for Completion:  As part of the Design for Completion initiative, your Odessa College Student Success Coach and faculty mentor will help you stay focused and on track to complete your educational goals. If an instructor sees that you might need additional help or success coaching, he or she may submit a Retention Alert. Your Student Success Coach or faculty mentor will contact you to work toward a solution.   

Accrediting: Odessa College is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award associate degrees and certificates. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of Odessa College.

General inquiries about Odessa College, such as admission requirements, financial aid, educational programs, etc., should be addressed directly to the College and not to the Commission’s office. 

Student E-mail

Please access your Odessa College Student E-mail, by following the link to either set up or update your account: http://www.odessa.edu/gmail/.  Correspondence will be submitted using your Odessa College email as an alternative method to contact you with information regarding this course. 

Technical Support

For Blackboard username and password help and for help accessing your online course availability and student email account contact the Student Success Center at 432-335-6878 or online at https://www.odessa.edu/dept/ssc/helpdesk_form.htm. 

Expectations for Engagement – Face to Face Learning

To help make the learning experience fulfilling and rewarding, the following Expectations for Engagement provide the parameters for reasonable engagement between students and instructors for the learning environment. Students and instructors are welcome to exceed these requirements.

Reasonable Expectations of Engagement for Instructors 

1.    As an instructor, I understand the importance of clear, timely communication with my students. In order to maintain sufficient communication, I will

·         provided my contact information at the beginning of the syllabus;

·         respond to all messages in a timely manner through telephone, email, or next classroom contact; and,

·         notify students of any extended times that I will be unavailable and provide them with alternative contact information (for me or for my supervisor) in case of emergencies during the time I’m unavailable.

 

2.    As an instructor, I understand that my students will work to the best of their abilities to fulfill the course requirements. In order to help them in this area, I will

·         provide clear information about grading policies and assignment requirements in the course syllabus, and

·         communicate any changes to assignments and/or to the course calendar to students as quickly as possible.

 

·         As an instructor, I understand that I need to provide regular, timely feedback to students about their performance in the course. To keep students informed about their progress, I will return classroom activities and homework within one week of the due date and

·         provide grades for major assignments within 2 weeks of the due date or at least 3 days before the next major assignment is due, whichever comes first. 

Reasonable Expectations of Engagement for Students 

1.    As a student, I understand that I am responsible for keeping up with the course. To help with this, I will

·         attend the course regularly and line up alternative transportation in case my primary means of transportation is unavailable;

·         recognize that the college provides free wi-fi, computer labs, and library resources during regular campus hours to help me with completing my assignments; and,

·         understand that my instructor does not have to accept my technical issues as a legitimate reason for late or missing work if my personal computer equipment or internet service is unreliable.

 

2.    As a student, I understand that it is my responsibility to communicate quickly with the instructor any issue or emergency that will impact my involvement with or performance in the class. This includes, but is not limited to,

·         missing class when a major test is planned or a major assignment is due;

·         having trouble submitting assignments;

·         dealing with a traumatic personal event; and,

·         having my work or childcare schedule changed so that my classroom attendance is affected.

 

3.    As a student, I understand that it is my responsibility to understand course material and requirements and to keep up with the course calendar. While my instructor is available for help and clarification, I will

·         seek out help from my instructor and/or from tutors;

·         ask questions if I don’t understand; and,

·         attend class regularly to keep up with assignments and announcements.

Course Policies 

Disclaimer
This syllabus is tentative and subject to change in any part at the discretion of the instructor. Any changes will be in accordance with Odessa College policies. Students will be notified of changes, if any, in timely manner. 

Original Effort
The work submitted for this course must be original work prepared by the student enrolled in this course. Efforts will be recognized and graded in terms of individual participation and in terms of ability to collaborate with other students in this course.
 

Course prerequisites
None (Source: Odessa College Catalog of Courses 2012-2013, page 178) 

Digital Protocol
Cell phones must be placed on either vibrate or silent mode and are to be accessed in emergency cases only. The use of laptops or any other digital device is permitted in order to facilitate note-taking relative to instruction. Computers/printers are available to OC students in the LRC (301-303); therefore, not having access to a computer due to technical issues (crash; corrupted files) will not be considered as an acceptable reason for not completing assignments. If there is a loss of server connection with Odessa College due to maintenance, then an email will be sent to student with pertinent information and status reports.  

Attendance Policy
Students are expected to attend class regularly. Attendance will be recorded using a “sign-in” sheet. Excessive absences will be grounds for disciplinary action, and will be determined on a case-by-case basis. If you are more than 15 minutes late to class or leave class early without notifying the instructor, this will count as an absence. Students receive points for every class attended. 

AVID

This course has been identified as a course by Career, Technical, and Workforce Education as one in which teaching and learning strategies adopted by AVID will be implemented. As a student in the Business Leadership program, you will be expected to develop an understanding of the strategies, to model the strategies, to maintain fidelity of implementation, and to examine how these strategies may impact your effectiveness as a professional in your chosen area of occupation, either through coursework or practicum experience as outlined by the course instructor. 

Grading Policy
Please understand that this is a required course for the Business Leadership program in order to prepare you for successful employment.  Quality work and active participation is expected and not to be negotiated. As a general policy, grades will be taken in class. Any written assignments or tests will be graded outside of class. You can expect feedback on assignments within a week’s time.  

Grade Inquiry Policy
It is the responsibility of the individual taking this course to maintain accurate track of assignment submissions and grades. There will be opportunities during the semester to meet with the instructor to discuss your academic progress. Contact the instructor to schedule an appointment. Class time will not be used for grade inquiries. All grades are final.

Communication Plan

The best way to communicate with the course instructor is via email.  Appointments with the instructor may also be scheduled.  

General Course Requirements

This is a college level course and you will, therefore, be expected to uphold established college standards as outlined in the most recent Odessa College Catalog.  Your final grade will be based upon a combination of the following factors:

  1. Preparedness
  2. Purposeful participation in the classroom discussion
  3. Ability to relate and apply the concepts discussed in the course
  4. Scores on exams, projects, and other assignments
  5. Attendance of a minimum of 4 community leadership meetings
  6. Score on final exam

Grading Scale:

"A" = 90-100
"B" = 80-89
"C" = 70-79
"D" = 60-69
"F" = 0-59

 

Incomplete Policy
An ‘Incomplete’ grade may be given only if:

1. The student has passed all completed work

2. If he/she has completed a minimum of 75% of the required coursework. A grade of an “I” will only be assigned when the conditions for completions have been discussed and agreed upon by the instructor and the student. 

Departmental and Instructor Course Requirements, Evaluation Methods and Grading Policy:

There are projects and/or assignments associated with this course as well as a Final Exam.  Each assignment must be completed and turned in by the due date.  Check the Schedule below for details.  Students are required to attend a minimum of 4 community leadership meetings during the each semester.  Check the meeting page on the instructor’s website (http://www.odessa.edu/dept/management/sjones/meetings.htm) for a list of organizations, meeting dates and times, and instructions. 

 

  • Class participation                                35%
  • Class/Group Work                                25%
  • Homework                                            15%
  • Community Leadership Meetings           10%
  • Final Exam                                           15%

 

 

 
Sue Jones ]

And now I will show you the excellent way. . .  1 Corinthians 12:31b
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This page was updated:  December 11, 2013 09:43 AM